Privacy Policy

Effective Date: 1/03/25
Last Updated: 21/02/25

Welcome to Vancation ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (vancation.rentals) or book a motorhome rental.

1. Information We Collect

We collect different types of personal data to provide and improve our services, including:

1.1 Information You Provide to Us

Booking Details: Name, email, phone number, address, and payment details when making a reservation.
Driver Information: Copy of driving license, DVLA summary, and proof of address for rental purposes.
Customer Support Inquiries: Any information you provide when contacting us for assistance.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Pages visited, time spent on the website, and interaction with features.
Cookies and Tracking Technologies: See Section 6 for more details.

1.3 Information from Third Parties

We may receive data from:

Payment Providers (Stripe): To process transactions securely.
Insurance Providers: This is used to verify driver eligibility.
Breakdown Cover: If assistance is required during a rental.

2. How We Use Your Information

We use your personal data for the following purposes:

To process bookings and payments
To verify driver eligibility and comply with insurance requirements
To communicate important rental details and updates
To provide customer support and respond to inquiries
To improve website functionality and user experience
To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.